Troubleshooting

• Cannot locate a Customer in the BPM App
• Using the Email Tester
• Mail Settings Overview
• Service Level Agreements ("SLAs")
• Top 10 Ticket Topics
• Error: Could not disconnect subscription from Access for Insights
• Error: Customer Subscription not canceled: Account is in a detached state. Unexpected error when attempting to delete connectors and rules
• Error: Could not implement Office365 rules and connectors.
• Error: Customer Subscription not canceled: Account is in a detached state
• Error: Could not create subscription
• Error: Could not connect subscription to Access for Insights activation
• Known Issue: Table formatting issue on native Apple/iOS Mail
• Technical Support Service Guidelines ("TSS Guidelines")