Using the Email Tester
Internal Article - Not to be shared with customers.
The Email Tester allows customer support to send/receive an email as if they were the end recipient.
To access the tester go to
https://admin.blackpearlmail.com/blackpearl/testemailer
To: This is the address to which you want to receive the email. Usually your own email. This should never be the same as the From email address.
From: This will be the email address of the user for the signature you wish to see.
Subject: Any subject will work. Test, Test1, etc
Do Not Track: This is checked by default and should remain clicked or it will be viewed in customer’s analytics and track and trace.
Body: Can be left blank or have text if desired
Forward/Reply Text: This is unchecked by default. If testing a reply/fwd email, check this box and enter “Fwd:” or “Re:” in the subject line prior to test. IE… for testing a forwarded email or an email reply
MTA: You can use any of these severs: Only use ML Server
Send Email: Click to send the email to yourself.
Note: If a change was made to the Template or the User, it may need up to 5-10 mins to propagate through the system.