How to Troubleshoot Meta Integrations in Pearl Diver

When using Meta integrations in Pearl Diver, you might run into a few common errors. Don’t worry - they’re easy to fix! Here's a step-by-step guide to resolving each one.

Read more about our Meta Integration -Intent here.

#200 Permission Error

What it means:

You haven’t finished setting up your Meta Ad Account or permissions, which prevents you from creating or syncing audiences.

How to fix it:

1.      Go to your Meta Ad Account:
Visit Meta Ads Manager

2.      In the left menu, click Audiences.

3.      Click Create a custom audience > Customer list.

4.      If your setup isn’t complete, Meta will show an error message similar to the below. Follow the instructions in that message.

5.      To double-check your setup:

o    Go to Account Overview in your Ad Account.

o    Make sure you can see the Publish Ad options.

o    If the Continue button is greyed out, your setup is incomplete.

If the setup is still incomplete, make sure Two-Factor Authentication (2FA) is enabled for your Meta Ad Account and let you Account Manager know.

#400 Custom Audience Terms Exception

What it means:

You haven’t accepted Meta’s Custom Audience Terms.

How to fix it:

1.      Log in to Meta Ads Manager.

2.      Make sure the correct Ad Account is selected (top right corner).

3.      While in the correct account, go to this link:
Accept Custom Audience Terms

4.      Once accepted, retry authorizing in Pearl Diver.

#190 Auth 0 Refresh Token Invalid

What it means:

Your Meta connection in Pearl Diver has expired.

How to fix it:

      1.    Confirm you're logged into the same Meta Ad Account you used when first authorizing the integration with Pearl Diver.

2.     Verify that the audience still exists in that Ad Account.

3.     Your Account Manager will then retry syncing the audience after confirming the above.

#1870065 Audience Contains Disabled Audience

What it means:

The Meta audience you’re trying to use has been disabled.

How to fix it:

• Get in touch with your Account Manager to enable your audience.

• Related Articles

• Using Intent Data With The Meta Integration

  By integrating Pearl Diver Intent data with Meta, businesses can automatically sync their Intent Audiences with Meta ad accounts. This allows you to seamlessly create and manage ad campaigns on Meta using daily up-to-date Intent data. Prerequisites ...

• Configure your Meta Integration with Pearl Diver

  By integrating Pearl Diver with Meta, businesses can leverage Pearl Diver’s lead intelligence to automatically enrich Meta ad accounts with detailed data insights. This allows sales and marketing teams to better segment their leads, prioritize ...

• Intent Audience Data

  The Pearl Diver Intent Feature allows you to identify, segment, and prioritize prospects based on their intent data. This guide will help you understand how to use the Intent Feature to improve audience targeting and align with your sales and ...

• Pearl Diver REST API - FAQ

  What is an API? An API, or Application Programming Interface, is like a middleman between different software programs, helping them communicate with each other. It takes requests from one program, tells another program what to do, and brings back the ...

• Pearl Diver REST API - Getting started

  About This is the reference for the Blackpearl Group Pearl Diver REST API. This API is the primary way to get Pearl Diver data outside of the web application. Use it to integrate your Pearl Diver data with CRMs, marketing automation tools, analytics ...