Templates
Email not branding during testing on iPhone
Problem Are you sending test emails from your Black Pearl Mail branded company email to a personal email account on your iPhone or in certain apps, and finding that the emails don't appear to be branded? If so, we can most likely shed some light on ...
Branding not applying on forward and reply emails
Black Pearl Mail provides you with the option to use a different template for new emails and forward/reply emails. Also, the placing of the branding with the email also needs to be determined, based on whether it is a new email or a forward/reply ...
Dark Mode and Your Emails
While Dark Mode presents a lot of positives for users, it also presents challenges for application developers. Since email needs to look great across the ever-changing landscape of devices and email clients (including those that don't support Dark ...
URLs are not showing as hyperlinks in the Disclaimer
Embedding a URL behind or within text in the Disclaimer isn’t possible. You can write the URL as: www.anyurl.com and the client displaying the email will see the URL as a clickable link.
Pictures cannot be displayed and are shown as a red "X" in Microsoft Outlook
When you open an email message that contains images in Microsoft Office Outlook, the image areas are blocked. These areas display a red "X" placeholder. Blocking pictures can help protect your computer. Microsoft Outlook is configured by default to ...
Download Images Automatically - Microsoft Outlook for Mac
With in Microsoft Outlook for Mac, you can determine if, and how to automatically download images. From within Microsoft Outlook for Mac, go to Preferences. Go to Reading. Choose if, and from whom you will allow images to be automatically downloaded.
Images are not displaying correctly in Outlook
Black Pearl wraps emails with HTML templates so images are downloaded from the Black Pearl server, meaning processing emails is light weight. Most emails are opened on email programs which download images by default such as: Gmail, Android, Apple ...