Dashboard/Application settings
Why Images get larger/distorted when sending an email from Apple devies?
Apple removes the HTML related to image sizing, particularly in the case of embedded images. Disabling embedded images should effectively address this issue, or alternatively, consider discontinuing the use of Apple Mail on desktop.
Cancel your Black Pearl Subscription
In order to cancel your Black Pearl Subscription: Send a cancellation confirmation to our friendly Support Team by Creating a Ticket You will need to disconnect your email routing with Black Pearl Mail before the end of your subscription. For Google ...
Unable to Sign into Black Pearl Mail Admin App with Google - Error 400: admin_policy_enforced
When attempting to sign into https://admin.blackpearlmail.com with a Google account, occasionally Google will throw back the error "Error 400: Admin_policy_enforced". If this occurs, we need to go and add Black Pearl Mail to the list of trusted third ...
First Time User FAQs
You may want to download an editable version of this guide and add your own FAQs to personalize it for your organization. To do this, scroll to the bottom of this guide and download the First_Time_User_FAQ attachment. How do I ‘turn on’ Black Pearl ...
Disable branding on a single email
To disable branding on a single email, you can add the [blank] tag at the start of the email subject line.