Configure BPM with M365
Exclude notifications from microsoft.com from routing through Black Pearl Mail for M365
M365 will send internal notifications using the @microsoft.com domain. These notifications cannot be routed through Black Pearl Mail and will need to be excluded. The steps in the document will show you how to exclude notifications from microsoft.com ...
Exclude routing email through Black Pearl Mail when sent to a specific user for M365
These steps will allow you to exclude routing email through Black Pearl Mail went sent to a specific user in M365. The following steps will need to be done within your organization's M365 Global Administrator dashboard. STEP 1 – Log in to M365 ...
Exclude Users from Routing Through M365
You may have users/email addresses in your environment that you do not want to route through Black Pearl Mail. This guide will detail the steps on how to exclude a single user from routing through Black Pearl Mail for M365. 1. Go to ...
Update the Existing Rule to Allow an Additional Domain to Route Through Black Pearl Mail for M365
What will you need to do? This article will allow you to specify which domains you would like like to route through Black Pearl Mail in M365. Please note, that this article assumes you have already configured your rule to specify which domains you ...
Removing and Disabling Signatures in OWA for M365
When using Black Pearl Mail for centralised branding, you may wish to switch off any signatures setup outside of Black Pearl Mail to avoid double branding. This document explains how you can remove the signature set up in the Outlook Web Interface ...
Specify Branding for Internal Emails for M365
What will you need to do? You may wish to apply a specific template to all emails that are sent internally. This documentation will guide you through the steps required to set up in the Black Pearl Mail application and your M365 tenant. You will ...
Salesforce CRM integration with M365/ Google Workspace
You can access the official Salesforce documentation from here, but please see below a summary. Log into Salesforce. Click on the cog in the top right hand corner. In the search box on the left, search for “send through external email services”. ...
How to disable or remove your M365 Email Signature from Outlook (Desktop and Online Version)
Disable or remove your M365 Email Signature from Outlook (Desktop) Step 1 Open Outlook, click on File > Options. Step 2 From the left menu, click Mail and then click the Signatures button on the right. Step 3 Select the signature you wish to remove. ...
Specify Which Domains Route Through Black Pearl Mail for M365
What will you need to do? When you configure Black Pearl Mail for M365, you may have multiple domains in your M365 tenant. Black Pearl Mail can allow for multiple domains to route through their platform, however there may be scenarios where you may ...
Best Practices to Prevent Emails Ending up in Recipients Spam Folder
Introduction to SPF, DKIM, and DMARC SPF, DKIM AND DMARC are authentication methods designed to prevent email spoofing. In this day, regardless of whether you are using Black Pearl Mail or not, it is considered standard practice to implement SPF, ...
Exclude Messages from Routing Through Black Pearl Mail Based on Subject Content in M365
What will you need to do? There may be scenarios where you have certain emails that you do not want to route through Black Pearl Mail. Examples of these may be automated notifications. To get around this, we can add an exclusion to your existing ...
Obtain M365 Tenant Address for Onboarding
What will you need to do? If you are using a mail filter with M365, then the Black Pearl Mail Onboarding team require your M365 tenant address in order for us to send the email back to you after branding. This document details the steps to follow to ...
Check for Domains in M365 Tenant
What will you need to do? If you have more than 1 domain in your M365 tenant, then these additional domains need to be added to the Black Pearl Mail application to prevent mail from getting blocked. This process will walk you through the steps to ...
Permanently Disconnect Your Office 365 Account from Black Pearl Mail
What will you need to do? If you wish to cancel your Black Pearl Mail subscription, you must disconnect your Office 365 account from routing through the Black Pearl Mail platform beforehand. If you have any issues or questions during this process, ...
Configure Microsoft 365 with Black Pearl Mail - Using a Test/Pilot Group
You may want to set up a specific group of users to test the Black Pearl Mail system before deploying to your entire organization. This article explains how to create a test group in Microsoft 365 and where to make the change in the Black Pearl Mail ...
Configure Microsoft 365 with Black Pearl Mail
These steps will route all of your users through the Black Pearl Mail platform. If you would prefer to start with a test/pilot group before rolling out with all of your users, follow these instructions. The following steps will need to be done within ...