Templates
Editing and Saving Images in Black Pearl Mail Templates
Navigate to the ‘Template’ section in your Black Pearl Mail account. Then choose the template you wish to rename. When you click on the chosen template, you will be presented with several options. Select "Edit" to access the template. On the ...
How to add/edit the logo image in the top template branding section
1. Click on Templates 2. Choose the template you would like to update/edit or create a new template if needed 3. Click on Edit 4. Click on Branding & Ads 5. If you want to replace the image at the top of your template, click on Remove 6. You will see ...
Add your Calendar Booking Link to your Black Pearl Mail Signature
1. Create or edit the template you wish to include your calendar booking on. We recommend creating a duplicate of this template as you will need a separate template for each staff member who has their own calendar links 2. Open the template and ...
Can I have an animated gif logo in my email signature?
Yes! As long as the gif file follows the below conventions: The gif image must be between 150 X 150px and 300 X 300px in size. If smaller than 150pm, the system will not allow you to upload this The gif file must be smaller than 500kb, ideally under ...
Using Calibri Font as your Signature Font - Not supported by Apple
Apple Support has confirmed Calibri is not an Apple/Mac-supported font. When Calibri font is used in an email, and it is received by an apple product i.e an iphone/Mac computer, the operating system will change the font to its closest counterpart ...
Black Pearl and Canva - How to edit your Canva image files to update your email banner images
Canva is a graphic design software that lets users create images such as presentations, posters, social & email banner images, and other visual content. Canva allows you to customize these graphics easily with a few clicks or using the drag-and-drop ...
Template Report Overview
The Template analytics report is where you can review clicks, click-thru rate, and click to open rate of the specific template you are reviewing. You can access the report via Templates -> selecting the desired report -> See Report Below is an ...
Getting Started: Use the Same Branded Email Template for all Users
With 3 quick steps, you can be up and running with Black Pearl Mail. These steps are ideal for a company that wants to use the same branded email template for all their employees. Step 1 - Customize a Template Go to the Templates tab in the top ...
Where can the banners be located in an email?
Branding, Images, and/or Ads can be added to templates in three locations: At the top Above the signature Below the signature These locations are fixed and cannot be changed.
What is the "Reply / Forward Template"?
Black Pearl Mail includes a system template for replies and forwards. This template is named "Reply / Forward Template". It is an un-editable template designed to provide you with a simple template to use for your reply/forward emails. This system ...
Understanding Data Hierarchy - What overwrites what
This image explains how the data hierarchy works within the the Black Pearl Mail platform.
Understanding a Black Pearl Mail Template
The image below shows and describes where different elements of the Template are populated.
Template List / Thumbnail Views
First, login to the Black Pearl Mail App: Logging in Once logged in, navigate to the “Templates” icon in the top navigation bar: Now you will see a set of templates and their names in a Thumbnail View: You will now be able to click on any of the ...
Template Search Functionality
First login to the Black Pearl Mail App: Logging in Once logged in, navigate to the “Templates” icon in the top navigation bar. You will now see a “Search” field on the left-hand side which will allow you to input text. The search input field ...
Templates Tab Overview
From the Templates Tab you can do the following: Search by Template Name View Templates by List or Thumbnail Add a New Template Once you select a Template you can Edit the Template Send a Sample of the Template to someone **ALERT** When sending a ...
How to add a full width banner to top level branding
You can have a full width image at the top of your template instead of just a square 150x150 logo. This video shows you how to replace the top level branding (logo) with a full width banner.
How to create a new Signature Template in Black Pearl Mail (Video walkthrough included)
Step 1: From the Templates Tab, select Add Template. Layout Step 2: Layout Design - Set the layout of your email template. Do you want a border? A border will make your email a fixed width and center it on the screen. Turn it on and select one of the ...