---
title: Permanently Disconnect Your Office 365 Account from Black Pearl Mail
description: This guide is a step by step walkthrough of removing the email routing that sends your emails to the Black Pearl Mail servers in order to brand them.
---

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# Permanently Disconnect Your Office 365 Account from Black Pearl Mail

## This guide is a step by step walkthrough of removing the email routing that sends your emails to the Black Pearl Mail servers in order to brand them.

 

**What will you need to do?**

If you wish to cancel your Black Pearl Mail subscription, you must disconnect your Office 365 account from routing through the Black Pearl Mail platform beforehand.  

 

If you have any issues or questions during this process, please contact [**support@blackpearlmail.com**](mailto:support@blackpearlmail.com). 

Once you have completed all the below steps, you will no longer be routing your emails through Black Pearl Mail.![](https://help.blackpearl.com/hubfs/Knowledge%20Base%20Import/caution-Sep-29-2025-01-26-55-9374-AM.png)

 

**STEP 1 – Login and go to Office 365 Mail Flow Settings**

1) Open/go to the Office365 admin console - [https://portal.office.com/adminportal](https://portal.office.com/adminportal)

 

2\) Click on **Show all...**

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx00c21b89694924cf4afb12e10092a1c69)

 

3\) Click on **Exchange.**

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx04ff0b9dee87d42cd92304f6a59d41e96)

 

 

4) Select **Mail flow** from the left-hand side menu.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx0afcc76f05e3b459fb5ba7c06e3eb9d76)

 

 

**STEP 2 – Remove Black Pearl Mail Rules** 

In this section, we will be removing the rules responsible for routing through Black Pearl Mail. You may see multiple rules here, however, the only rules we are concerned with are **Internal Bypass NEW** and **Black Pearl Mail NEW**.

 

1\) Click on **Rules**. 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx0b2e17f0ff3a24aecb398e31e824b8078)

 

2) Click on the  **Internal Bypass NEW**  rule to highlight it.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx093e34352252341bdb8c9fece5ff8492c)

 

3) Once the rule is highlighted, click on the **trash can icon** on the menu above to delete the rule.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx06275275d462541a08eb3caf95cf73095)

 

4\) Click on **Yes** to confirm.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx0d87b2b79357e464999218e0d70416ce9)

 

4) Click on the **Black Pearl Mail NEW** rule to highlight it.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx013a9e95d38074edfa7b7581346b0e374)

 

5\) Once the rule is highlighted, click on the **trash can icon** on the menu above to delete the rule.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx014f9b0e47ca14527bae792d24fec896b)

 

6\) Click on **Yes** to confirm.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx097143943bdd1404986d30edec6a902eb)

**STEP 3 – Remove Black Pearl Mail Connectors**

In this section, we will be removing the connectors responsible for routing through Black Pearl Mail. You may see multiple connectors, however, the only connectors we are concerned with are **Black Pearl Mail Inbound NEW** and **Black Pearl Mail Outbound NEW**.

 

1) Click on **Connectors**.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx077648ff9e49249679aa60ad567cd34f4)

 

 

2\) Click on the **Black Pearl Mail Inbound NEW** connector to highlight it.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx0bea091687a04443d945812f273d1593c)

 

3\) Once the connector is highlighted, click on the **trash can icon** on the menu above to delete the connector.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx0ec36d49969d645cda1c61059c61021b9)

 

4\) Click **Yes** to confirm.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx00359fb6ff3254197a50c1b5ecf5cacb7)

 

5\) Click on the **Black Pearl Mail Outbound NEW** connector to highlight it.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx000c2b94cf1874c4eaa239618ea0af010)

 

6\) Once the connector is highlighted, click on the **trash can icon** on the menu above to delete the connector.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx07f35e2b963944db3baec0af9a3bad358)

 

7\) Click **Yes** to confirm.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=1hhx0a24bc120384f4ea7b295ee4e535e123d)

 

![](https://help.blackpearl.com/hubfs/Knowledge%20Base%20Import/caution-Sep-29-2025-01-26-55-9374-AM.png)Once you have completed all the above steps, you will no longer be routing through Black Pearl Mail. We strongly recommend you send a test email to a personal email address to ensure mail is functioning correctly. Please inform [support@blackpearlmail.com](mailto:support@blackpearlmail.com) so they can suspend your Black Pearl Mail account.

 

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