---
title: Permanently Disconnect Your G Suite Account from Black Pearl Mail
description: This guide is a step by step walkthrough of removing the email routing that sends your emails to the Black Pearl Mail servers in order to brand them.
---

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# Permanently Disconnect Your G Suite Account from Black Pearl Mail

## This guide is a step by step walkthrough of removing the email routing that sends your emails to the Black Pearl Mail servers in order to brand them.

 

**What will you need to do?**

 

 

If you wish to cancel your Black Pearl Mail subscription, you must disconnect your G Suite account from routing through the Black Pearl Mail platform beforehand.  

 

If you have any issues or questions during this process, please contact   [**support@blackpearlmail.com**](mailto:support@blackpearlmail.com) .  

 

![](https://help.blackpearl.com/hs-fs/hubfs/image-png-Oct-20-2025-06-31-15-7505-PM.png?width=614&height=34&name=image-png-Oct-20-2025-06-31-15-7505-PM.png)

Once you have completed all the below steps, you will no longer be routing your emails through Black Pearl Mail.

**STEP 1 – Login and go to Gmail Settings**

1\) Go to your Gmail Administrator settings: [http://admin.google.com/](http://admin.google.com/)

 

2\) Click on the **Apps** icon.

 

3\) Click on **G Suite.**

 

4\) Click on **Gmail.**

 

![](https://help.blackpearl.com/hubfs/Knowledge%20Base%20Import/edbsn4b40aea288c6121cc0807f5eb5f51c47b6242c99a7e44e3cef8c3b656f381eb0ad10dbd84b19f5576c6463bcb9a51add.png)

 

 

**STEP 2 – Remove Content Compliance Settings** 

1\) Scroll down to the bottom of the page and click on **Compliance**. 

 

Note – if you cannot see the **Compliance** on the current page, you may need to click on **Advanced Settings** and scroll down to the **Compliance** section.

 

2\) Scroll down to the **Content Compliance** section, and you should see a **Black Pearl Compliance** entry.

 

3\) Hover your mouse over this entry and click **Delete**.

 

4\) Click on **Save** at the bottom right hand corner of the page.

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=dxqdta12a271af0da48ff94be33f5c3506aec)

 

 

 

**STEP 3 – Remove the Advanced Rules**

1) Click on **Settings for Gmail** at the top of the page.

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=dxqdtd85e8d364a334e1daae4288a9e61aca7)

 

2\) Scroll down to the bottom of the page and click on **Advanced Settings**.

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=dxqdtc164d0a630d34ba0a899bba43036efbe)

 

3) Scroll down to the **Routing** section of the page.

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=dxqdta4074a2fd9d44c4e91825d5115f965db)

 

4\) Find the **SMTP Relay Service** heading. There should be an entry under there called **Black Pearl Relay**. 

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=dxqdtc5be883803714882916e25fc61230bff)

 

5\) Hover you mouse over this section and click on **Delete**.

​

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=dxqdt9e508272896541d3851126cee8b1a14e)

 

 

6\) Click on **Save** in the bottom right hand corner of the page. 

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=dxqdtf2259620c528458e9bfd79929f4170ef)

 

**STEP 4 – Remove the Mail Route**

1\) Click on **Settings for Gmail** at the top of the page.

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=dxqdtbb80dd791e0a46e5be86f3d2fd3efa90)

 

2\) Scroll down to and click on the **Hosts** section of the page.

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=dxqdt42bfdb9b8b5d4ae2a90d33b447190c31)

 

3\) Click on **Delete** next to the **Black Pearl Mail** entry.

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=dxqdt4f06436f6cf94522bd8f5ccbd4e869ff)

 

 

 

![](https://help.blackpearl.com/hubfs/Knowledge%20Base%20Import/exclamation-Sep-29-2025-01-27-15-3456-AM.png)Once you have completed all the above steps, you will no longer be routing through Black Pearl Mail. We strongly recommend you send a test email to a personal email address to ensure mail is functioning correctly. Please inform[support@blackpearlmail.com](mailto:support@blackpearlmail.com) so they can suspend your Black Pearl Mail account.

 

 

 

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