---
title: Obtaining Outlook Client Version Number for Windows
description: Obtaining Outlook Client Version Number for Windows
---

[Skip to content](https://help.blackpearl.com/obtaining-outlook-client-version-number-for-windows#main-content)

[Raise a Ticket](https://help.blackpearl.com/kb-tickets/new?hsLang=en)

[![logo](https://help.blackpearl.com/hs-fs/hubfs/logo.png?width=101&height=101&name=logo.png)](https://blackpearlmail.com/)

Open main navigation

Close main navigation

- [Raise a Ticket](https://help.blackpearl.com/kb-tickets/new)
- [Contact us](mailto:support@blackpearl.com)

[Contact us](mailto:support@blackpearl.com)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Black Pearl Mail Knowledge Base](https://help.blackpearl.com/?hsLang=en)
2. [Mail Flow](https://help.blackpearl.com/mail-flow?hsLang=en)

# Obtaining Outlook Client Version Number for Windows

**What will you need to do?**

 

If you have reported an issue with Black Pearl Mail, the Customer Support team may require the version number of your sending/receiving Outlook client to investigate further. This KB article will walk you through the steps to obtain your Outlook client version number for Windows.

 

If you have any issues or questions during this process, please contact [**support@blackpearlmail.com**](mailto:support@blackpearlmail.com).

**STEP 1 – Locate and Send the Outlook Version Number**

In this section, we will locate the version of Outlook you are using and send it to the Black Pearl Mail Customer Support team.

 

1) Open Outlook click on **File** in the top right-hand corner of the application.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=6o0875492b8b912314d77ae2393c040f71965)

 

2) Click on **Office Account** from the left-hand menu.

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=6o0879da090ad89e74e6880f10f2b6d0946d1)

 

3) Click on the **About Outlook** button.

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=6o087d0251276d166402bbf53786c3a80e1ef)

 

4) Take a screenshot of the informational box that pops up and send it as an attachment to [support@blackpearlmail.com](mailto:support@blackpearlmail.com). 

 

![](https://help-insights.blackpearlmail.com/DocsDisplay?zgId=695422953&mode=inline&blockId=6o0872bfcd4ea12c846ac99ec665ccb473347)

- [Troubleshooting](https://help.blackpearl.com/troubleshooting?hsLang=en)
- [Pearl Diver](https://help.blackpearl.com/pearl-diver?hsLang=en)
- [Insights](https://help.blackpearl.com/insights?hsLang=en)
- [General](https://help.blackpearl.com/general?hsLang=en)
- [Configure BPM with M365](https://help.blackpearl.com/configure-bpm-with-m365?hsLang=en)
- [Groups](https://help.blackpearl.com/groups?hsLang=en)
- [Dashboard](https://help.blackpearl.com/dashboard?hsLang=en)
- [Mail Server Setup](https://help.blackpearl.com/mail-server-setup?hsLang=en)
- [People](https://help.blackpearl.com/people?hsLang=en)
- [Analytics](https://help.blackpearl.com/analytics?hsLang=en)
- [Mail Flow](https://help.blackpearl.com/mail-flow?hsLang=en)
- [Configure BPM with Gmail](https://help.blackpearl.com/configure-bpm-with-gmail?hsLang=en)
- [Templates](https://help.blackpearl.com/templates?hsLang=en)
- [Admin Dashboard](https://help.blackpearl.com/admin-dashboard?hsLang=en)
- [Best Practices](https://help.blackpearl.com/best-practices?hsLang=en#main-content)

    - [DNS Settings](https://help.blackpearl.com/best-practices?hsLang=en#dns-settings)

[![BPG\_Linkedin\_Icon (1)-1](https://help.blackpearl.com/hs-fs/hubfs/BPG_Linkedin_Icon%20(1)-1.jpg?width=100&height=100&name=BPG_Linkedin_Icon%20(1)-1.jpg "BPG_Linkedin_Icon (1)-1")](https://blackpearlmail.com/)

**© 2025 Blackpearl Group Limited.**