---
title: Implementing a Custom Tracking URL
description: Custom Tracking URL
---

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# Implementing a Custom Tracking URL

**What is a tracking URL?**

One of the features of **Black Pearl Mail** is the ability to notify users when a recipient clicks a link in their email (click tracking).

To enable this functionality, Black Pearl Mail automatically wraps links in your email with a tracking link. This allows the system to record when a recipient clicks a link before redirecting them to the original destination.

For example, a link in your email may appear wrapped with a tracking domain such as:

bpmsafelink.com

This wrapped link is referred to as a **tracking URL**.

**Custom tracking URLs**  
Previously, Black Pearl Mail offered the option to configure a **custom tracking URL** using your own domain. This required adding a **CNAME record** to your domain’s DNS.

**This step is no longer required and custom tracking URLs are no longer being implemented.**

Black Pearl Mail now manages tracking automatically using the default tracking domain. This ensures click tracking continues to work without requiring any DNS configuration from your end.

**What this means for you**

- No DNS configuration is required to enable click tracking.
- You do not need to add any CNAME records.
- Tracking URLs will automatically function using the default Black Pearl Mail tracking domain.

**If you previously configured a custom tracking URL**  
If you previously added a DNS record for a custom tracking URL, it will not affect your email or website functionality. However, new implementations of custom tracking domains are no longer required.

**Need assistance?**  
If you have any questions about tracking URLs or need help confirming that click tracking is working correctly, please contact our support team.

📧 **support@blackpearl.com**

 

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