---
title: How to Create a Support Ticket
description: How to Create/submit a Support Ticket
---

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# How to Create a Support Ticket

If you ever find yourself in need of assistance, getting in touch with the Black Pearl Mail support team is incredibly simple. 

1. **Once signed into the Black Pearl Mail application (**[**https://admin.blackpearlmail.com**](https://admin.blackpearlmail.com/)**) you will see a question mark icon located in the lower right corner of your account.**

![](https://help.blackpearl.com/hubfs/Knowledge%20Base%20Import/edbsne17def3ed4fe6fb82c92f1d313e94fee84c0dc17bb8252e424b25c5249b523858f3d01090d7c10cba67d7e33308d81ff.png)

 

1. **Click on the question mark icon to open the help window. Once the help window is open, there will be a "TICKETS" option located on the bottom right.**

 

![](https://help.blackpearl.com/hubfs/Knowledge%20Base%20Import/edbsn9c56c7fd061236663a2c50c90fe032148631773cdfc09ea3efd34153a9fc9212bc40c11a1f053120abf9809676b65391.png)

 

 

1. **The option to draft a reply and chose a topic will then be presented.**

![](https://help.blackpearl.com/hubfs/Knowledge%20Base%20Import/edbsn6b5b7a36a55f89fdf6918eb75f7ede95ec19bca1dc2d77f0414ff4becdcb78e5ac5fba3dd3902b2812bc955fbcf3fcb0.png)

 

1. **Click the "How can we help you" option to select the appropriate topic you need assistance with.**

![](https://help.blackpearl.com/hubfs/Knowledge%20Base%20Import/edbsn24d819c2e8eabb91cb78965e83aec4dcc2ed8ff1703d575fed6b43909469b2b787480c7d9db11fe235d4747f27f589b0.png)

1. **After the topic has been selected, draft a detailed response with as much information as you can include.**
2. **If you're submitting a ticket that is related to a technical issue, we strongly encourage screenshots or a quick video detailing the issue.**
3. **Once the support ticket has been submitted, one of our knowledgeable support specialists will be in contact to assist you within 24 hours or less.**

If you are not an admin, please talk to your admin first as they might be able to assist you. If they are not able to please create a ticket by clicking the link below and filling out the same form.

( [https://help.blackpearl.com/](https://help.blackpearl.com/?hsLang=en))

 

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