---
title: Cancel your Black Pearl Subscription
description: Black Pearl Mail Knowledge Base
---

[Skip to content](https://help.blackpearl.com/cancel-your-black-pearl-subscription#main-content)

[Raise a Ticket](https://help.blackpearl.com/kb-tickets/new?hsLang=en)

[![logo](https://help.blackpearl.com/hs-fs/hubfs/logo.png?width=101&height=101&name=logo.png)](https://blackpearlmail.com/)

Open main navigation

Close main navigation

- [Raise a Ticket](https://help.blackpearl.com/kb-tickets/new)
- [Contact us](mailto:support@blackpearl.com)

[Contact us](mailto:support@blackpearl.com)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Black Pearl Mail Knowledge Base](https://help.blackpearl.com/?hsLang=en)
2. [Admin Dashboard](https://help.blackpearl.com/admin-dashboard?hsLang=en)

# Cancel your Black Pearl Subscription

In order to cancel your Black Pearl Subscription:

1. Send a cancellation confirmation to our friendly Support Team by [Creating a Ticket](https://help.blackpearlmail.com/portal/en/kb/articles/how-to-create-a-support-ticket)
2. You will need to disconnect your email routing with Black Pearl Mail before the end of your subscription.
3. For Google - [Use this guide](https://help.blackpearlmail.com/portal/en/kb/articles/permanently-disconnect-your-g-suite-account-from-black-pearl-mail)
4. For M365 - [Use this guide](https://help.blackpearlmail.com/portal/en/kb/articles/permanently-disconnect-your-office-365-account-from-black-pearl-mail)

If you are looking to return in the near future you can instead follow the below articles so that turning Black Pearl back on will be quick and easy.

1. For Google - [Use this guide](https://help.blackpearlmail.com/portal/en/kb/articles/temporarily-disable-black-pearl-mail-for-g-suite)
2. For M365 - [Use this guide](https://help.blackpearlmail.com/portal/en/kb/articles/temporarily-disable-black-pearl-mail-for-office-365)

 

If the above two steps haven't been actioned before the next billing cycle, subscription charges will still apply.![](https://help.blackpearl.com/hubfs/Knowledge%20Base%20Import/caution-Sep-29-2025-01-26-55-9374-AM.png)

 

 

 

- [Troubleshooting](https://help.blackpearl.com/troubleshooting?hsLang=en)
- [Pearl Diver](https://help.blackpearl.com/pearl-diver?hsLang=en)
- [Insights](https://help.blackpearl.com/insights?hsLang=en)
- [General](https://help.blackpearl.com/general?hsLang=en)
- [Configure BPM with M365](https://help.blackpearl.com/configure-bpm-with-m365?hsLang=en)
- [Groups](https://help.blackpearl.com/groups?hsLang=en)
- [Dashboard](https://help.blackpearl.com/dashboard?hsLang=en)
- [Mail Server Setup](https://help.blackpearl.com/mail-server-setup?hsLang=en)
- [People](https://help.blackpearl.com/people?hsLang=en)
- [Analytics](https://help.blackpearl.com/analytics?hsLang=en)
- [Mail Flow](https://help.blackpearl.com/mail-flow?hsLang=en)
- [Configure BPM with Gmail](https://help.blackpearl.com/configure-bpm-with-gmail?hsLang=en)
- [Templates](https://help.blackpearl.com/templates?hsLang=en)
- [Admin Dashboard](https://help.blackpearl.com/admin-dashboard?hsLang=en)
- [Best Practices](https://help.blackpearl.com/best-practices?hsLang=en#main-content)

    - [DNS Settings](https://help.blackpearl.com/best-practices?hsLang=en#dns-settings)

[![BPG\_Linkedin\_Icon (1)-1](https://help.blackpearl.com/hs-fs/hubfs/BPG_Linkedin_Icon%20(1)-1.jpg?width=100&height=100&name=BPG_Linkedin_Icon%20(1)-1.jpg "BPG_Linkedin_Icon (1)-1")](https://blackpearlmail.com/)

**© 2025 Blackpearl Group Limited.**